“Right to Repair” – CASIS

CASIS – Canadian Automotive Service Information Standard

How was CASIS developed?

A voluntary national agreement was developed to enhance the consumers’ ability to have their vehicles serviced in their local repair shops.  The parties to the agreement were the National Automotive Trades Association (NATA) representing Canada’s service and repair industry, the Association of International Automobile Manufacturers (AIAMC) now known as Global Automakers of Canada and the Canadian Vehicle Manufacturers’ Association (CVMA) representing the automotive OEMs operating in Canada.  NATA is an association of associations and includes the ARA (Automotive Retailers Association), ATA (Automotive Trades Association of Manitoba), HARA (Hamilton district Autobody Repair Association), AARO (Automotive Aftermarket Retailers of Ontario), and CRANS (Collision Repair Association of Nova Scotia).  Prior to the signing of this agreement some of the automotive manufacturers provided automotive aftermarket with this service and repair information.


What is CASIS?

The Canadian Automotive Service Information Standard (CASIS) provides a framework for Canadian automobile manufacturers to share their service, training and repair information with the automotive aftermarket industry on a level equivalent to that of their authorized dealers.

The CASIS provides access to OEM information and tools to any service provider on a national basis and regardless of association affiliation.  As a result, consumers will have broader availability of facilities – either authorized OEM dealerships or independent shops – in which to have their non-warranty vehicle service work conducted.

The important thing is that independent service and repair shops now have access to that information and can purchase it depending on their business needs, similar to OEMs authorized dealers and those independent shops operating in the U.S.   A website, www.OEMRepairInfo.ca was launched to serve as a portal to OEM technical information websites plus helpful third-party resources.  The site is provided as a “free” service for repair professionals.  OEM position statements are provided where available from the manufacturers.  The site contains helpful “How To” videos and other instructional videos plus you can find out how to become a Vehicle Security Professional to access key codes, immobilizer reset procedures, etc.  There are links to scan tool and reprogramming information.

Pricing levels will vary from manufacturer to manufacturer and will depend on the specific information being requested.

What is VSP?

The Vehicle Security Professional (VSP) program is a data exchange system conceived and designed cooperatively by automakers and the independent auto repair community in cooperation with the insurance and law enforcement communities as part of the Canadian Automotive Service Information Standard (CASIS) agreement.

It allows the aftermarket to access security-sensitive information related to automobiles (i.e.- key codes, immobilizer reset information and similar types of information) while protecting the safety and security of consumers and the integrity of automobile security systems.

To find a trusted, approved Vehicle Security Professional visit the web site. www.findavsp.ca

To become a Vehicle Security Professional, contact www.vehiclesecurityprofessional.ca .

What kinds of information does the CASIS allow me to access?

In the CASIS agreement it states that “Service Information” includes mechanical, collision, trim and glass information as well as programming, coding files and initialization information. Service Information also includes information contained in repair manuals, wiring diagrams, technical service bulletins (“TSBs”).

Service Information does not include:

  • Information exchanged between individual Authorized Dealers and OEMs for the purpose of dealing with a technical or quality issue for which the need for or a general remedy has not yet been defined or developed.
  • Information related to the administration of Motor Vehicle warranties, service contracts, or recalls under Canadian federal or provincial law.
  • OEM hot-lines and/or technical lines for Authorized Dealers.
  • Customer information or any information about an identifiable individual as restricted by privacy legislation.
  • Information related to the repair history of specific Motor Vehicles or models of Motor Vehicles.
  • Information not made generally available to Authorized Dealer by an OEM.
  • Any source code for software or full copies of any software program managing any Motor Vehicle function or technical information that provides the design parameters or criteria for the Motor Vehicle or any of its parts or any information licensed from a third party.
  • Information exchanged or discussions between individual OEMs and Authorized Dealers on technical, consumer or business issues to resolve individual Motor Vehicle service or repair issues or matters relating to the franchise relationship between the OEM and its Authorized Dealers.