New Traffic Control Training for Towing Industry

Traffic control zone with cones

The goal of every tow and recovery operator is to get home safely after every shift. Completing this new online course will help operators get the knowledge, confidence, and resources to do the job safely.

The new Emergency Response Traffic Control for Towing and Recovery Operators course is now available online at the Automotive Retailers Association’s (ARA) Training Centre for Excellence. The course is ideal for all new operators, or even for those that have been in the industry a while.

Unlike other roadside work zones (e.g. construction, landscaping, etc.) towing and recovery operators are called upon to assist stranded motorists at all times of the day and night, and in all weather conditions. Clarifying the roles and responsibilities of tow truck operators through consistent standards and training will result in safer working conditions for industry and safer roads for the motoring public.

The ARA’s emergency response training applies traffic management principles to day-to-day operations that operators will encounter and gives them the practical skills they need to safely set up a work zone and manage the scene.

One of the reasons why this online course was developed is to help the industry comply with the changes to Part 18: Traffic Control of the WSBC Regulations that came into effect on December 1, 2021. The new regulations create a new classification for towing and recovery operators whereby towers are classified as “emergency responders” when present at an emergency scene at a work zone where traffic control is required.

These new regulations mandate to employers to ensure that effective traffic control is provided and used whenever traffic could be hazardous to a worker. Broken down into several modules, the ARA’s Emergency Response Traffic Control for Towing and Recovery Operators online course covers all sectors of the training required by WorkSafeBC.

However, the training does not end there; it will be the responsibility of the employer to conduct a practical assessment after the operator has completed the online portion of the training to gauge their ability to apply what they have learned to real-life situations.

The online course includes:

  • Traffic control equipment
  • Equipment set up and take down
  • Principles of traffic management outlined in the Traffic Control Manual
  • Use of a buffer vehicle to protect the workplace
  • Conducting a risk assessment
  • Personal protective clothing and traffic control devices

Pricing and Discounts

Individual fee


Group discounts
  • A group of 5-10 registrants – 10 % OFF
  • A group of 11-20 registrants – 15 % OFF
  • A group of 21 registrants and more – 20 % OFF