Sarah Bruce
Public Relations / Member Engagement
Email: sarahbruce@ara.bc.ca
Phone: 604-432-7987

RPM Training in Prince George

Experience the latest in modern shop management training—32 years of experience distilled into 3 days. After 14 years of training and coaching, Murray Voth knows what works and what doesn’t and how to get people past their roadblocks!

Service, Management and Results Training by Murray Voth

Date:

October 8,9,10, 2019

Venue:

Four Points By Sheraton Prince George
1790 Highway 97 S
Prince George, BC Canada
250-564-7100

Modules:

Day One – October 8, 2019: What We Sell Disappears – Capturing What We Sell

9:00 AM – 10:30 AM – Introduction – What Is Good Customer Service?
10:30 AM – 12:00 PM – Managing the Paper and Communication Flow
12:30 AM – 14:30 PM – Scheduling – Creating a Professional Practice
14:30 AM – 17:00 PM – Dispatching – Analogue and Digital Work Flow

Day Two – October 9, 2019 What is A Fair Price? – Managing What We Sell

9:00 AM – 10:30 AM – Client Consultation Process – Overcoming the Negative
10:30 AM – 12:00 PM – Measuring and Managing Service and Parts
12:30 AM – 14:30 PM – Creating Productivity & Efficiency in Time and Money
14:30 AM – 17:00 PM – Getting Paid For Testing – Throw Out The Magic Wand

Day Three – October 10, 2019: What is Good Value? – Managing the Vehicle

9:00 AM – 10:30 AM – Inspections – The Doctor is In!
10:30 AM – 12:00 PM – Maintenance Programs – Planting A Crop for the Future!
12:30 AM – 14:30 PM – The 400% Rule – The Deferred work cycle.
14:30 AM – 17:00 PM – Conclusion – How To Make These Changes Stick!

Investment

$1299.00 per person plus applicable taxes 

  • Price includes lunches, beverages, and training material.
  • The training may qualify for Ontario/Canada Training Grant.
  • Implementing just one of the key chapters, shops can optimize their operation by 0.5 of a billed hour per technician per day.Example:
    3 technicians X 0.5 Hour = 1.5 hours per day.
    1.5 hours X 21 days in a month = 31.5 hours.
    31.5 hours X $100 an hour = $3100.00
    You double your investment in savings in one month!

Registration:

Follow the instruction on this REGISTRATION FORM

Training Provider:

RPM Training-Murray Voth
murrayvoth@rpmtraining.net
2740 Workman Place
Naramata BC
V0H 1N1
Tel: 604-786-9049
BN 805424074BC0001