Sarah Bruce
Public Relations / Member Engagement
Phone: 604-432-7987

Exclusive discount for ARA Members on RPM Training

During the Lordco Show at the Pacific National Exhibition on April 9th and 10th that Automotive Retailers Association in partnership with the Results Performance Mastery (Murray Voth) will offer an exclusive discount for our members on the following training


Series:         Automotive Management Training by Murray Voth

Training:        8 Modules / $795 per person *Take an additional $200 discount

  • Option 1 – 2 day session
  • Option 2 – 5 evening sessions
  • Price includes one meal, beverages and materials.


1. Understanding Our Service Time Inventory, What We Sell Disappears

– 2016 AIA (Automotive Industries Association) study found the average Canadian automotive service provider billed out 4.2 hours per technician per day against a benchmark of 9.0 billed hours. Come learn where all the leaks are.

2. How Good Scheduling and Dispatching Create Profit

– Technicians waiting for service advisors and parts is one of the biggest time losers. Another is customers who are late for appointments or don’t even show up. Come learn systems that prevent these events from occurring, reducing your stress and improving your profits.

3. The Consultation Process, Creating Informed Decisions

– The average consumer sees the automotive repair as a grudge purchase. Come learn how to inform and advise a client so they understand the value of how they are spending their money.

4. The Inspection Process, it isn’t just a fancy checklist

– The inspection is the foundation of all vehicle maintenance and client decisions. Come learn how our technicians are the doctors of the industry.

5. The Maintenance Process and the Deferred Work Cycle

– Maintenance programs are like a farmer planting a field for a future crop.  Come learn how to reduce the peaks and valleys of your business.

6. Getting Paid for Testing, Making Diagnosis Tangible

– You are investing thousands of dollars a year in technician training and diagnostic equipment. Come learn how to get paid for your investment.

7. Managing Our Service Time Inventory with Effective Service Rates

– Industry is beginning to measure the time sold.  Come learn how to do that and also learn systems to capture the time not sold.

8. Learn How to Diagnose Your Automotive Business to Improve Performance

– Industry works off key performance indicators.  Come learn all the industry key performance indicators and tie them to your system to improve your profitability substantially.


Series:         Service Advisor Training by Murray Voth

Training:        4 Modules / $395 per person *Take an additional $100 discount

  • Option 1 – 1 day session
  • Option 2 – 3 evening sessions
  • Price includes one meal, beverages and materials.


1. What is the Purpose and Role of the Service Advisor?

– What is good customer service?  Come learn how to listen and serve well, to          manage and exceed expectations and create referrals.

2. Managing the Paper and Communication Flow

– What are the best practices to keep the doctors working with the patients?  Come learn how write up procedures and how to use systems to build      relationships.  You’ll also learn how to rely on written or digital communication     rather than on verbal.

3. Do You Sell or Do You Advise?

– How do you make customers feel better about what they’ve bought?  Come learn the 8 commandments of consultation and how to help customers       understand the value of maintenance.

4. Managing the Service and Parts Inventory

– Guides, Margins and Matrixes.  Come learn about labour guides, parts and   tire margins and their matrixes.  You’ll also learn about materials, consumables and hazardous waste disposal.