Effective Immediately: Business Improvements for Glass Claims

Thanks to the efforts of the Auto Glass/ICBC liaison committees, two significant changes will be taking place, effective immediately:

  • Glass Express providers are no longer required to search for used parts.
  • ICBC is extending telephone support hours on Saturdays.

These are the types of initiatives that happen when industry and insurance work together. The ARA would like to thank and recognize the association members who volunteer their time away from their businesses to work on behalf of industry. We would also like to thank Kevin Kaufmann and his team at ICBC, who have made recent liaison meetings worthwhile and productive. The ARA will continue to work with ICBC to ensure your issues and ideas are brought forward to improve upon the industry and provide a better experience for the motoring public. Together we can make a difference.

Please click here to read the official notice from ICBC.