An important message about OEM Repair Data and Vehicle Repair Scans

As most have recently heard, Tesla (and it’s drivers) have experienced two sets of accidents leading to deaths.

These unfortunate accidents bring to light questions for Tesla around their autonomous autopilot BUT it also brings into view the need for the collision industry to be diligent in the completion of repairs, especially those requiring calibration of sensors and related systems. You can imagine that had this vehicle been previously repaired the shift in attention would have “immediately” gone from Tesla to the repairer.

As you will see from the attached article some are already recognizing this and have increased their insurance just in case as the exposure is enormous.

Access to OEM repair data

I hear from many in industry that they have access to OEM data…but the numbers of shops with subscriptions to sites that offer this data do not support these statements. Please ensure that you have access to critical OEM procedures that outline the correct methodology to complete repairs to factory specifications.

Most importantly, those who state “I review OEM procedures to ensure I complete repairs to the OEM specifications”… DID YOU KNOW THIS IS MEASURABLE?  i.e. it’s possible to find out who does or doesn’t access information!

This is especially critical if you are currently attached to an OEM certification program.

To access the OEM Matrix Website, use the following link found for all manufacturers through the NATA/CASIS web site  Note: Tesla is one of the few manufacturers that does not participate. To repair a Tesla, you must be Tesla certified—no one else has access. 

About Nata/CASIS

The Canadian Automotive Service Information Standard (CASIS) provides a framework for Canadian automobile manufacturers to share their service and repair information with the automotive aftermarket industry on a level equivalent to that of their authorized dealers. The CASIS provides access to OEM information and tools to any service provider on a national basis and regardless of association affiliation. Full implementation by all Canadian auto manufacturers was completed on or before May 1, 2010.

Please don’t hesitate to contact me with any questions.


David Ribeiro, industry relations advisor, Collision Repair Division & Mechanical Repair Division